Last updated: 6 October 2026
This policy explains how personal information is handled in connection with the KareNua public website and enquiries to our team. It does not describe the processing of patient or clinical information within a care platform.
Who to contact
For questions about this website or your personal information, contact the KareNua team at info@karenua.com.
Information you provide
If you contact us by email, you may provide your name, email address, organisation and the information included in your message. The public website does not offer account registration, online payments or a contact form. Please do not send patient records, sensitive health information or confidential clinical details through the website’s email links.
Technical information
Delivering a website involves processing technical information such as your IP address, browser information, requested pages and the time of a request. Hosting services may process access and error information to operate, secure and troubleshoot the website.
The website loads fonts from Google Fonts, which means your browser makes requests to Google. These requests include technical information such as your IP address. Google’s handling of that information is described in its privacy policy.
Why information is used
Information provided in an enquiry is used to respond to your request and manage related correspondence. Technical information is used to deliver and protect the website. Depending on the enquiry, the relevant legal basis may be taking steps at your request before a contract, our legitimate interests in responding to business enquiries and operating a secure website, or compliance with a legal obligation. Where processing relies on consent, you may withdraw it.
Service providers and retention
Website hosting, email and other service providers may process information as necessary to provide their services. Information may also be disclosed where required by law. Personal information should be retained only as long as necessary for the purpose for which it was collected, including applicable legal requirements.
If information is transferred outside the European Economic Area, applicable data protection safeguards are required. Contact us for details relevant to your enquiry, including the providers involved, retention periods and any international transfer arrangements.
Your rights
Under applicable data protection law, you may have rights to access, correct or erase your personal information, restrict or object to its processing, and receive a portable copy. These rights are subject to legal conditions. To make a request, email info@karenua.com. We may need to verify your identity.
You may also complain to Ireland’s Data Protection Commission or your local supervisory authority.
Cookies and external websites
Read our Cookie Policy for information about browser storage. News and market landscape links take you to other organisations’ websites. Their own privacy and cookie policies apply when you visit them.
Changes to this policy
This policy may be updated when the website or its information-handling practices change. The date above identifies the latest update.